ImperialWins Privacy Policy

At ImperialWins Online Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use our services at ImperialWins. By accessing our platform, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide you with a safe and personalized gaming experience. When you create an account with us, we gather your registration details, including your name, date of birth, email address, phone number, and residential address. We also verify your identity through documents such as a government-issued ID, proof of address, and payment verification where required by our license obligations under Curaçao OGL/2024/284/0863.

• We collect account registration and verification data
• We record your transaction history, including deposits, withdrawals, and bonus activity
• We track your gaming activity, including games played, wagers placed, and session duration
• We gather technical data such as IP address, device type, browser, and operating system
• We may collect communication records when you contact our support team via email, LiveChat, or Telegram

How We Use Your Data

We use the information we collect for several legitimate purposes. Primarily, we process your data to open and manage your account, process deposits and withdrawals, and verify your eligibility to play. We also use your information to detect and prevent fraud, money laundering, and underage gambling, as required by our license. Our team analyzes gaming patterns to support responsible gaming initiatives and to identify players who may need assistance.

We also use your data to communicate with you about your account, including transaction confirmations, security alerts, and customer support responses. With your consent, we may send you promotional offers related to our Imperial VIP Program, welcome bonuses, or seasonal promotions such as Mighty Mondays or Halloween Spins. You can opt out of marketing communications at any time through your account settings or by contacting our support team.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the necessity to perform our contract with you, compliance with legal and regulatory obligations under our Curaçao license, our legitimate interests in preventing fraud and improving our services, and your consent where applicable, such as for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business, including payment processors such as Visa, Mastercard, Skrill, Neteller, and other supported methods, identity verification providers, game developers and software providers, regulatory authorities, and fraud prevention services. All third parties we work with are required to maintain appropriate confidentiality and security standards.

Our owner, ABC Interactive N.V., along with our subsidiary NextWay Limited, may process your data internally to manage operations across our group. We ensure that any transfer of data within our corporate structure complies with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. These cookies help us understand how players interact with our games, our Shop, our Login Rewards Calendar, and other gamification features like the Bonus Crab. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include encryption of sensitive data, secure servers, restricted access controls, and regular security assessments. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, regulatory, tax, and accounting requirements. Account and transaction records are typically retained for a minimum period required under our Curaçao license. If your account becomes inactive, we may retain your data in accordance with applicable regulations before considering deletion or anonymization.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in a timely manner.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our support team at [email protected]. We will verify your identity before processing any request to ensure the security of your account.

International Data Transfers

As our operations involve entities located in Curaçao and Cyprus, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any international transfer of data is conducted in compliance with applicable data protection standards and that adequate safeguards are in place.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page regularly. Any significant changes will be communicated to you through email or a notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our support team is available 24/7 via LiveChat, or you can email us directly at [email protected]. We value your trust and remain dedicated to maintaining transparency in how we collect, use, and protect your information at ImperialWins.